Return & Refund Policy

 

Order Delays: If an order lacks tracking information, is in transit, pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), CHARGAMI will offer a refund or resend the product at CHARGAMI’s expense. Exceptions apply to certain shipping methods and destinations.

 

Delivered Orders: CHARGAMI will not process refunds or replacements if tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for refund or replacement.

 

Damaged Products: A full refund or replacement is provided for items that arrive damaged. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to CHARGAMI for approval prior to a refund being issued. Important Note: In most cases, customers don’t need to return the product to CHARGAMI to get a refund or replacement.

 

Incorrect or Missing Products: A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to CHARGAMI for approval prior to a refund being issued.

 

Order Cancellation: A full refund is available for orders canceled before processed and shipped by our warehouse.

How to Initiate a Return & Refund : Contact us at (...........) with your order number and reason for return & refund with photo or video evidence.